Returns & Exchanges

1. Eligibility for Returns

* Unused Products: All products must be returned in their original, unused condition with all tags and labels attached.

* Timeframe: Returns must be initiated within 15 days of the original purchase date.

2. Return Process

* Contact Customer Service: To initiate a return, please contact our customer service team at alfilbasem@gmail.com or +971558484077.

* Obtain a Return Authorization Number (RA#): Our customer service representative will provide you with a unique RA#.

* Package the Product: Securely package the product in its original packaging, ensuring it is protected during shipment.

* Include the RA#: Clearly write the RA# on the outside of the package.

* Ship the Package: Ship the package to the return address provided by our customer service representative.

3. Return Fees and Shipping Costs

* Returns Without a Valid Reason: If a product is returned without a valid reason, the customer will be responsible for the cost of shipping and any associated handling fees.

* Used Products: Used products will not be accepted for returns and will be returned to the customer at their expense.

4. Refunds

* Eligible Returns: Refunds will be processed within [number] business days of receiving the returned product.

* Refund Method: Refunds will be issued to the original payment method used for the purchase.

* Shipping Costs: Original shipping costs will not be refunded unless the return is due to our error.

5. Exceptions

* Defective or Damaged Products: If the product received is defective or damaged, please contact our customer service team immediately for assistance. We may offer a replacement or refund depending on the circumstances.

* Sale Items: Sale items are typically not eligible for returns, but exceptions may be made in certain cases. Please contact customer service for more information.